Q. Can I buy your apparel in store?
A. Yes! Contact us for information on retailers that may be in your area.
Q. Shipping options within Canada:
A. Regular parcel: Most cost effective
Local: roughly 2 business days
Regional: up to 5 business days
National: up to 9 business days. Tracking included.
Xpresspost: Recommended if needed for a gift or holiday
Local: next day. Regional: next day. National: 2 business days.
Priority: Recommended for next day deliveries. Local: next day. Regional: next day.
Q. It's been a little bit longer than the estimated shipping time. What should I do?
A. The shipping times provided are only estimates based on feedback from our customers. Some packages arrive sooner; some take a little bit longer. This is also dependent on the season, government Holidays, etc. Please only contact us after it's been longer than the estimated delivery time.
MUSCLE MEMORY ATHLETICS is not responsible for any lost parcels in transit. If your parcel has not arrived, please contact Canada Post Customer Service.
Q. I ordered the wrong size item. Can I return it?
A. Yes, but please review your order carefully before you proceed to payment. Many of our items are seasonal and sell out quickly. We cannot guarantee that the size you want to exchange will be available. Please send us an email before you decide to ship it back. Return shipping is covered by the customer.
Returns/exchanges will only be honored within 30 days from the order date. All items must be unworn and unwashed, with tags still attached.
Q. I just placed an order. How long until it is processed and shipped?
A. Every order is processed within 48 hours except on non-business days/holidays. Any orders placed on the weekends or holidays will be processed on the next business day. Orders placed Friday after 1pm will be processed the next business day. If you have any issues with your order, please contact us immediately.
Q. I ordered a discontinued/sale item and it doesn't fit. Can I return/exchange it?
A. All discontinued/sale items are final sale. This is clearly stated in the item description.
Q. I have a question about my order. How should I reach you?
A. Email is the best method of contact. We pride ourselves on our customer service and we will do everything we can to make your experience with us a great one.